Service Agreement
By booking through the Zendi app, you agree to these Terms. Zendi provides professional carpet, furniture, and mattress deep-cleaning services. Bookings are subject to availability.
Booking & Payment
Bookings must be placed at least 24 hours in advance. Payment may be made online at the time of booking or in cash on the day of service. Prices shown are inclusive of labour and standard supplies.
Cancellation & Rescheduling
You may cancel or reschedule a booking via the Orders section of the app. We ask for at least 24 hours' notice. Late cancellations (under 12 hours) may incur a €20 call-out fee at our discretion.
Pre-Existing Damage — Important Limitation of Liability
Zendi and its cleaners are not responsible for any damage, staining, discolouration, or deterioration that was already present on furniture, carpets, mattresses, or any other items before the cleaning service commenced. Customers are encouraged to photograph and report any pre-existing damage before work begins. Our cleaning process may reveal underlying wear or damage that was not visible prior to cleaning — this does not constitute new damage caused by our service.
Results & Expectations
Cleaning results depend on the condition, age, and material of items being cleaned. We do not guarantee the complete removal of all stains, odours, or marks. Heavily soiled or aged items may show limited improvement.
Zendi Coins Loyalty Points
Zendi Coins are internal loyalty bonus points — not real money. They have no cash value and can only be redeemed for discounts within the Zendi app. Zendi Coins cannot be exchanged for cash, transferred, or used outside Zendi. Zendi Coins are awarded only once an order is marked as completed. Zendi reserves the right to modify, suspend, or terminate the Zendi Coins programme at any time without notice.
Limitation of Liability
To the fullest extent permitted by applicable law, Zendi's total liability arising from any single booking shall not exceed the price paid for that booking. We are not liable for indirect, incidental, or consequential damages.
Governing Law
These Terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.
Contact
For any questions, email us at zendidry@gmail.com.